Return & Refund Policy

Last Updated: October 13, 2026

At our store, we believe shopping should be fun, easy, and worry-free! We take pride in offering unique finds, trending products, and customized creations made to stand out. However, we understand that sometimes things don't work out.

Please review our Return & Refund Policy before placing your order.

1. Return Eligibility

We accept returns on eligible, non-customized items within 30 days of delivery.

To qualify for a return, items must:

• Be unused and unworn.

• Be in their original condition and packaging.

• Include proof of purchase or an order confirmation.

Items that do not meet these requirements may not qualify for a refund.

2. Customized and Personalized Items

Because customized products are made specifically for you, all custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.

Please double-check all names, spellings, sizes, colors, and personalization details before submitting your order. Once production begins, customization requests may not be changed or canceled.

We want you to love what you order, and we'll do our best to make things right if we make a mistake.

3. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Customized or personalized merchandise.

• Clearance or final-sale items.

• Products that have been used, worn, or damaged after delivery.

• Items that cannot be returned for hygiene or safety reasons once opened, where applicable.

4. Damaged, Defective, or Incorrect Orders

Did your order arrive damaged, defective, or different from what you purchased? That's not the experience we want you to have!

Please contact us within 7 days of delivery with:

• Your order number.

• A description of the issue.

• Clear photos showing the damage, defect, or incorrect item.

Once we review your claim, we'll work with you to determine an appropriate resolution, which may include a replacement, repair, or refund.

Please do not discard or return damaged items until we provide instructions.

5. How to Request a Return

To request a return, contact our customer service team through our store's contact page or designated customer service email.

Please include:

• Your full name.

• Your order number.

• The item you wish to return.

• The reason for the return.

If your return is approved, we'll provide instructions for sending the item back.

Please do not send items back without receiving return authorization first.

Customers are responsible for return shipping costs for eligible returns due to a change of mind or ordering the wrong item, unless otherwise stated or required by law.

If an item is defective, damaged, or incorrect due to our error, we will cover reasonable return shipping costs where applicable.

6. Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for us to process your refund.

• Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping fees are non-refundable for change-of-mind returns unless required by law or otherwise stated.

If your refund is denied, we'll explain the reason.

7. Exchanges

We accept exchanges for eligible, non-customized items when available.

If you'd like to exchange an item for a different size, color, or product, please contact us before returning it.

Customized or personalized items are not eligible for exchanges unless they are defective, damaged, or incorrect due to our error.

8. Cancellations and Order Changes

We understand that plans change! However, many of our products may begin processing or production shortly after an order is placed.

Cancellation or modification requests must be submitted as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing, production, or shipping.

Custom orders that have already entered production cannot be canceled unless required by law or otherwise agreed upon by our store.

9. Lost or Missing Packages

If your order hasn't arrived within the expected delivery window, please contact us with your order number so we can help investigate.

If tracking shows that your package was delivered but you haven't received it, please check with household members, neighbors, and your local carrier.

We'll review the available tracking information and work with you to determine the next steps.

10. Contact Us

Questions about a return, refund, or order? We're here to help!

Please contact us through our store's contact page or designated customer service email.

Thank you for supporting our small business and choosing something a little different. We appreciate every order and every customer who helps us do our thing!

Stay bold. Stay original. Stay unapologetically you.